About Me

With a proven track record in business to business sales, I am a determined, hard-working and creative individual. I am a skilled problem solver and I analyse a situation from every angle before making any decision. As an experienced team leader, I have led very diverse groups of people, ranging from academic groups to professional business people to customer service teams. I am enthusiastic and I adapt easily to new situations and challenges. I have a wide range of experience both in the private sector and the academic sector with a focus on customer service and training in a number of industries.

My hobbies include photography, which I do on a semi-professional basis, having covered a number of corporate events and having completed promotional work for bands. I am also an avid scuba diver, and I have dived on sites all over the world. I thoroughly enjoy hiking in the Wicklow mountains whenever I get the chance. If I'm not up a hill, I can usually be found snooping around a museum or with my head down on a laptop developing and maintaining multiple websites.

Contact Details

Graham Harkness
9 Glendown Grove
Templeogue, Dublin 6

0860556027
info@grahamharkness.ie

Education

University College Dublin

Bachelor of Arts  • April2008  Honours

I graduated from UCD in 2008 with  a Second Class Honours in Archaeology.  I completed a dissertation as part of this programme entitled 'Burial Practices in Early Medieval Ireland'. Over the course of the three-year programme I was awarded the UCD Presidents Award for Excellence in Student Activities, I was elected by my peers to act as auditor of the UCD Archaeological Society, and, following this, as Secretary of the Society.

University College Dublin

MA Landscape Archaeology  July 2009  Honours

I graduated from UCD in 2009 with a Masters in Landscape Archaeology. As part of this programme I completed a dissertation entitled 'Ethnicity in Archaeology: Identifying Ethnicity in Anglo Saxon Burials'. Furthermore, I excelled in modules such as

  • Research and Thesis Skills
  • Landscape Management and Characterisation
  • Perspectives in Landscape Archaeology
  • ICT Skills
  • Advanced Archaeological Fieldwork Skills
  • Landscapes of Ireland

University College Dublin

M.A. Computer Science   July 2014 Honours

This programme consisted of an intensive 18-month masters programme that was open to graduates with qualifications in a non-IT field and included a wide range of modules on the development, design and management of modern information systems (see modules below). As part of this programme, I completed a number of large pieces of work on design, development, database and systems management components.

  • CitiSent Software Engineering Project
  • Relational Databases and SQL Programming
  • Introduction to Java Programming
  • Advanced Java and Data Structures
  • OS Unix & Introduction to C Programming
  • Systems Management (Active Directory)
  • Introduction to Hardware and Software
  • Internet Technologies and Web Design
  • Enterprise, Innovation and Entrepreneurship
  • Information Security
  • Virtualisation
  • Green Datacenter Management

Work

National Museum of Ireland

.NET Developer January 2015 – Present

Currently working as a developer with the National Museum of Ireland on a number of creative projects & operational solutions written in C# ASP.NET MVC as standalone applicataions or integrated into the overall Kentico CMS system throughout the organisation.

O2 Telefonica

Sales Agent January 2011 – December 2014

I am involved in day to day sales and target management as well as staff motivation and Training. My duties include customer service and conflict resolution, stock ordering and managementeekly trade reports

St Colmcilles Community School

Adult Education January 2014 – June 2014

As part of the evening adult education programmes, I planned and delivered courses on smartphone and tablet use, and general internet use and security to groups of fifteen people over six months. Topics covered ranged from the basic uses of social media to cloud storage and personal data security online.

Designer Group Ltd

Estimation Technician April 2010 – December 2010

I was employed on a short-term contract with Designer Group to implement the swift transition to a new database management system for estimation and procurement. In addition to this, I was also charged with training employees to use the new software to its full potential. I scheduled database backups and managed 7500 products, ensuring a smooth changeover between systems during trading whilst also training staff on the new system.

IAC Ltd

Grade II Site Assistant January 2010 – March 2010

I worked in commercial archaeology on the N11 bypass scheme excavating  sites between Gorey and Enniscorthy. Responsibilities included general excavation duties and drawing and recording finds.

BOC Gases Ltd

Customer Service Agent October 2007 – January 2010

My duties included taking inbound calls (approximately 300 per day) for the Sureflow department (these consisted of gas orders for the publicans, and technical queries / maintenance requests). I acted as the dedicated point of contact for customers, thus ensuring communication was maintained at all times. I recognised and escalated complex or urgent customer queries efficiently, whilst implementing best practice customer service standards. I was involved in the training of new staff members in call handling processes and procedures.

UCD School of Archaeology

Grade III Site Assistant July 2008 – August 2008

I surveyed a medieval church yard and associated structures with the aid of UCD undergraduate students using Survey grade Topcon GPS and Total Station equipment over a four-week period.My duties included supervising students and instructing them in the use of survey equipment and methods. I planned and recognised challenges before fieldwork commenced, and I also assisted in recording field point data as part of excavation recording. Finally, I was responsible for all the safety equipment and the setting out of site grids. 

UCD Students Union:Belfield FM Station Manager

Station Manager September 2007 – 2009

After being interviewed by the Station's Board of Directors, I was appointed to work with the Board and staff of Belfield FM,  in order to maintain the running of the station and upgrade (as needed) the technical requirements of Belfield FM while also developing the Station’s capacity to operate on a full-time basis. My responsibilities included training  staff in a weekly lecture series, cost effective purchasing, developing new broadcasting capabilities, software and hardware development, graphics design and publications, identifying technical challenges and opportunities within our capabilities, hardware and studio maintenance.



Skills

I have a multitude of skills and a great wealth of experience with numerous applications, both of which enable me to bring a new perspective to many different challenges across a number of industries. My abilities are evident from my varied employment history. I have a dynamic skill set and I am able to apply my knowledge to a variety of environments.

Programming

  • HTML
  • CSS
  • jQuery
  • Java
  • C# & ASP.NET
  • Javascript
  • PHP
  • Python
  • Flask Web Frameworks

Relational Databases

  • Microsoft Access
  • Oracle / PLSQL
  • MySQL
  • MySQLlite
  • MongoDB

Administration

  • Windows 7 / 8 
  • Windows Server 2008 / 12
  • Linux Debian
  • SAP 
  • RedSky
  • Amdocs
  • Oracle VM Virtualbox

Desktop Publishing

  • Adobe Photoshop 
  • Adobe Lightroom 
  • Adobe Flash
  • Dreamweaver

Archaeology

  • Desktop Research
  • GIS Mapping
  • Drawing
  • Survey
  • Total Station
  • Post Excavation
  • Find Database Management

General IT

  • MS Word
  • MS Excel
  • MS Powerpoint
  • MS Outlook

General Traits

  • Adaptable
  • Team player
  • Excellent Communicator
  • Sales oriented
  • Enthusiastic
  • Target Driven
  • Creative
  • Flexible
  • Dependable

Miscellaneous skills

  • Advanced Scuba Qualification
  • Archery
  • Horse Riding
  • Photography
  • Indepenent Travel
  • Qualified Barrista



Volunteering

Ultra Fusion Group

2014 - Present

A youth leader with the Ultra Fusion Group from Templeogue, Dublin. Co-ordinated by Faroige, the group provides and social outlet and activity base for young people with autism.

Boards.ie Moderator

2002 - Present

Moderator of a number of forums on the popular Irish discussion site Boards.ie.This role consits of ensuring that users follow postiung rules and regulations established by boards.ie administrators as well as conflict resolution, facilitating communication between registered users and ensuring forum traffic and creating a community within these forums.

Ultra Fusion Group

2014 - Present

A youth leader with the Ultra Fusion Group from Templeogue, Dublin. Co-ordinated by Faroige, the group provides and social outlet and activity base for young people with autism.

My References

  • The management at Designer Group was very happy with Graham’s performance while employed with our company. I have no reservations in recommending Graham for the course and wish him best in future studies.

    Niall Stone - Company Director | Designer Group
  • Graham is a fantastic grandson. One of the best I would say. Since he has been on board I have never even considered replacing him as my grandson. Having invested a lot of time and energy in his upbringing he has never failed to deviler on emotional targets and responsibilties.

    Nana | Retired
  • Graham helped me to design my business cards and my website. He was professional, punctual and was generally a pleasure to work with. I would highly recommend him to anyone requiring help with graphic design and website construction.

    Dr Catherine Parnell | Archaeologist

Get In Touch.

Please feel free to get in touch. Fill in the form below and please allow up to 24 hours for a reply. Alternatively, contact me on (00353)860556027.

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