With a proven track record in business to business sales, I am a determined, hard-working and creative individual. I am a skilled problem solver and I analyse a situation from every angle before making any decision. As an experienced team leader, I have led very diverse groups of people, ranging from academic groups to professional business people to customer service teams. I am enthusiastic and I adapt easily to new situations and challenges. I have a wide range of experience both in the private sector and the academic sector with a focus on customer service and training in a number of industries.
My hobbies include photography, which I do on a semi-professional basis, having covered a number of corporate events and having completed promotional work for bands. I am also an avid scuba diver, and I have dived on sites all over the world. I thoroughly enjoy hiking in the Wicklow mountains whenever I get the chance. If I'm not up a hill, I can usually be found snooping around a museum or with my head down on a laptop developing and maintaining multiple websites.
9 Glendown Grove
Templeogue, Dublin 6
Bachelor of Arts • April2008 • Honours
I graduated from UCD in 2008 with a Second Class Honours in Archaeology. I completed a dissertation as part of this programme entitled 'Burial Practices in Early Medieval Ireland'. Over the course of the three-year programme I was awarded the UCD Presidents Award for Excellence in Student Activities, I was elected by my peers to act as auditor of the UCD Archaeological Society, and, following this, as Secretary of the Society.
MA Landscape Archaeology • July 2009 • Honours
I graduated from UCD in 2009 with a Masters in Landscape Archaeology. As part of this programme I completed a dissertation entitled 'Ethnicity in Archaeology: Identifying Ethnicity in Anglo Saxon Burials'. Furthermore, I excelled in modules such as
M.A. Computer Science • July 2014 •Honours
This programme consisted of an intensive 18-month masters programme that was open to graduates with qualifications in a non-IT field and included a wide range of modules on the development, design and management of modern information systems (see modules below). As part of this programme, I completed a number of large pieces of work on design, development, database and systems management components.
Project Manager • January 2017 – July 2017
Moved to a project management role on behalf of a large IT managed service provider.
.NET Developer •February 2016 – January 2017
I worked as a support desk engineer for a pharmaceutical manufacturing facility of 1800 end users in a office and production based environment on a 1 year contract. As well as resolving level 3 tickets I was also involved in planning and implementing IT projects within the organisation.
.NET Developer • January 2015 – February 2016
Worked as a developer with the National Museum of Ireland on a number of creative projects & operational solutions written in C# ASP.NET MVC as standalone applicataions or integrated into the overall Kentico CMS system throughout the organisation.
Sales Agent • January 2011 – December 2014
I was involved in day to day sales and target management as well as staff motivation and Training. My duties include customer service and conflict resolution, stock ordering and managementeekly trade reports
Adult Education • January 2014 – June 2014
As part of the evening adult education programmes, I planned and delivered courses on smartphone and tablet use, and general internet use and security to groups of fifteen people over six months. Topics covered ranged from the basic uses of social media to cloud storage and personal data security online.
Estimation Technician • April 2010 – December 2010
I was employed on a short-term contract with Designer Group to implement the swift transition to a new database management system for estimation and procurement. In addition to this, I was also charged with training employees to use the new software to its full potential. I scheduled database backups and managed 7500 products, ensuring a smooth changeover between systems during trading whilst also training staff on the new system.
Grade II Site Assistant • January 2010 – March 2010
I worked in commercial archaeology on the N11 bypass scheme excavating sites between Gorey and Enniscorthy. Responsibilities included general excavation duties and drawing and recording finds.
Customer Service Agent • October 2007 – January 2010
My duties included taking inbound calls (approximately 300 per day) for the Sureflow department (these consisted of gas orders for the publicans, and technical queries / maintenance requests). I acted as the dedicated point of contact for customers, thus ensuring communication was maintained at all times. I recognised and escalated complex or urgent customer queries efficiently, whilst implementing best practice customer service standards. I was involved in the training of new staff members in call handling processes and procedures.
Grade III Site Assistant • July 2008 – August 2008
I surveyed a medieval church yard and associated structures with the aid of UCD undergraduate students using Survey grade Topcon GPS and Total Station equipment over a four-week period.My duties included supervising students and instructing them in the use of survey equipment and methods. I planned and recognised challenges before fieldwork commenced, and I also assisted in recording field point data as part of excavation recording. Finally, I was responsible for all the safety equipment and the setting out of site grids.
Station Manager • September 2007 – 2009
After being interviewed by the Station's Board of Directors, I was appointed to work with the Board and staff of Belfield FM, in order to maintain the running of the station and upgrade (as needed) the technical requirements of Belfield FM while also developing the Station’s capacity to operate on a full-time basis. My responsibilities included training staff in a weekly lecture series, cost effective purchasing, developing new broadcasting capabilities, software and hardware development, graphics design and publications, identifying technical challenges and opportunities within our capabilities, hardware and studio maintenance.
I have a multitude of skills and a great wealth of experience with numerous applications, both of which enable me to bring a new perspective to many different challenges across a number of industries. My abilities are evident from my varied employment history. I have a dynamic skill set and I am able to apply my knowledge to a variety of environments.
2002 - Present
Moderator of a number of forums on the popular Irish discussion site Boards.ie.This role consits of ensuring that users follow postiung rules and regulations established by boards.ie administrators as well as conflict resolution, facilitating communication between registered users and ensuring forum traffic and creating a community within these forums.
2014 - Present
A database driven, Python Flask webframework working in conjunction with a Python sentiment analysis script to bring you Irelands first real time city sentiment analysis.Programming, Webdesign, Flask, Python
A photography enthusiasts one stop shop for a wealth of information from reviews, tips and locations to shoot. Driven by PHP with seamless database integration this website demonstrates extensive use of HTML/CSS.Web Design, Web Development, SQL, PHP
Extensive SQL database for photography company, storing and catagorising images and allowing booking of tours and lessons based on weather, skill, availability. Scalable and efficient. Please see documentation for full details.SQL
As an avid photographer I am keen to get out and about to meet people and experience life through their eyes. I have often been approached to shoot on a semi professional basis for corporate events most recently for the Chartered Accountants of Ireland, The Psychology Association of Ireland and Zumba Fitness. Please have a look at my pix.ie page.Photography
In order to demonstrate competence in operating system administration I have completed two extensive IT manuals to be used by entry level systems administrators. The first manual deals primarily with the Windows 7 environment while the second manual concerns itself with the Windows Server environment.IT, Administration, Windows
Using Eclipse as an IDE I have scripted a number of Java programs of varying complexity from simple random number generators to Luhn checks and a game of Blackjack All code is available on my Github account. The purpose of these scripts it to show proficiency in various programming techniques.Java, Programming
A database driven, community led website designed in HTML/CC and using PHP. It was commissioned as a project for a community. Using a database, visitors can upload images and articles which display on the website through a variety of SQL statements.WebDesign, Illustration, Prgamming, HTML/CSS
Happy to take the challenge of setting up a company in a difficult trading environment. I spotted a niche in the market and ran with this project. Dublin By Dark is a photography focused ,evening walking tour of Dublin led by me. The website was completed using the Wix tool to demonstrate use of current technology and services available to web developers in the market.Webdesign, Photography, Entrepreneurship
The management at Designer Group was very happy with Graham’s performance while employed with our company. I have no reservations in recommending Graham for the course and wish him best in future studies.Niall Stone - Company Director | Designer Group
Graham is a fantastic grandson. One of the best I would say. Since he has been on board I have never even considered replacing him as my grandson. Having invested a lot of time and energy in his upbringing he has never failed to deviler on emotional targets and responsibilties.Nana | Retired
Graham helped me to design my business cards and my website. He was professional, punctual and was generally a pleasure to work with. I would highly recommend him to anyone requiring help with graphic design and website construction.Dr Catherine Parnell | Archaeologist
Please feel free to get in touch. Fill in the form below and please allow up to 24 hours for a reply. Alternatively, contact me on (00353)860556027.